How Organisations Can Benefit from Mediation Training
Conflicts within an organisation can cause it to stagnate, and result in businesses failing or governmental bodies making non-productive decisions. Sometimes, it takes someone from outside the organisation to evaluate the situation, help the people involved in the conflict see it from different perspectives other than their own, and come up with a solution with which everyone is satisfied. Mediation training can give people the skills they need to help understand conflicts, and find ways to intervene and resolve them.
Who Should Take Training
Mediation training isn’t only for people who want to be professional mediators. Organisations can use it to train their staff on recognising and resolving problems before they can escalate. Mediation training courses can teach people within an organisation to recognise conflicts, take responsibility for the decisions they make and stop being the victim so communication can improve between parties. When people learn how to communicate and listen to each other, many conflicts can be quickly resolved, or even prevented.
How Organisations Benefit
If your organisation decides to have the management staff go through mediation training, they can benefit from it in several ways. Whether the conflicts are in-house or involve outside parties, here are some of the benefits your organisation can receive.
More Control Over Settlements
When people are able to negotiate settlements without the interference of others, such as attorneys, they are able to have more control over the settlement. The outcomes are more predictable in a mediation than they are when a case is given to a jury to decide. When both parties communicate effectively, then they can come up with a settlement with which they both will be satisfied.
When conflicts are resolved by the people involved in them, they will feel more empowered than if someone else ends up taking over the negotiation. A mediation can provide a learning opportunity for the individuals involved, giving them a chance to learn about how they can influence others and how to use their communication skills to resolve issues. They will feel more confident when it comes to other types of negotiations as well.
When a mediation is carried out between the parties involved, there is a better chance that their relationship can survive intact than if there are outside influences, such as lawyers, who may have a win at all costs attitude. If the relationship is irrevocably broken, then an amicable ending is more likely between the parties when their conflict is mediated.
When an organisation mediates conflicts in-house, it can keep its issues from becoming fodder for gossip and protect its reputation. Rumours of problems within an organisation can cause stock prices to fluctuate and make some customers concerned about how their accounts are being handled. However, with in-house negotiations, it is less likely for negative news to spread about your organisation.
Managers at every level could benefit from mediation training in order to learn how to recognise and handle conflicts within their departments.